13 · Complaints Management Procedure — Confirmation

I have read the Complaints Management Procedure (MC-QLD-DOC-13, version 1.0) in full, I understand it, and I agree to comply with it. I understand that a young person in our care has a right to complain and to experience no negative consequence for doing so, that I must help them make a complaint including a complaint about me, and that discouraging, delaying or informally "handling" a complaint to avoid a record is a breach of this Procedure. I understand that this form and my signature are a legal record kept on my personnel file.